PROFESSIONAL SUMMARY

Highly reliable professional with 30+ years of experience in data entry, technical documentation, quality control, and administrative support across government, medical, and insurance environments. Known for maintaining high accuracy in high-volume workloads, identifying errors before they impact operations, and improving document consistency and workflow efficiency. Seeking remote or contract opportunities in data entry, proofreading, or administrative support.

CORE SKILLS

• High-Volume Data Entry & Accuracy
• Document Review & Quality Assurance
• Proofreading & Editing
• Technical Documentation (S1000D, HTML/XML)
• Administrative & Remote Support
• Microsoft Word, Excel & File Management
• Process Improvement & Error Reduction

PROFESSIONAL EXPERIENCE

Author & Independent Publisher

Faith Ryleigh & Company) | 2023 – Present

• Research, write, edit, and self-publish multiple nonfiction titles
• Manage digital formatting and publishing processes through Amazon KDP
• Develop structured content, proofread manuscripts, and maintain document accuracy
• Create marketing descriptions and manage publishing timelines
• Maintain independent workflow and project organization

Quality Control Review Technician

Digitized Schematic Solutions, LLC | 2020 – 2022

• Ensured high-accuracy technical documentation, preventing errors from reaching final contract deliverables
• Identified and resolved inconsistencies early, reducing rework and improving workflow efficiency
• Maintained strict quality standards under tight deadlines, supporting on-time contract completion

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Technical Documentation / QA Specialist (Contract Roles)

DSS (2019-2022)  •  Red Cedar (2016-2019)  •    CDO Technologies (2012-2016) 

• Converted complex manuals into structured digital formats, improving usability and accessibility for end users
• Detected and corrected source data issues, reducing downstream documentation errors
• Collaborated across teams to maintain consistency, helping standardize large-scale documentation projects
• Managed high-volume workloads with precision, ensuring reliable and consistent output

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Insurance Claims Processor

Harford Insurance Company

• Processed high-volume claims with strong accuracy, minimizing delays and reducing rework
• Identified discrepancies in documentation, preventing processing errors and improving turnaround time
• Maintained organized records, supporting efficient claim tracking and compliance

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Software Trainer / Administrative Support

• Trained staff across multiple locations, reducing onboarding time and improving system adoption
• Provided ongoing support, minimizing user errors and increasing operational efficiency

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Additional Experience

Medical Transcriptionist

• Produced accurate medical documentation, ensuring clarity and reliability for patient records

911 Operator

• Managed high-pressure emergency calls, ensuring accurate communication during critical situations
• Maintained composure and precision, supporting timely emergency response and public safety

Office Assistant / Data Entry

• Entered and maintained data records, supporting organized and efficient daily operations

• KEY STRENGTHS

• Exceptional attention to detail
• Ability to work independently in remote environments
• Strong organizational and multitasking skills
• Proven reliability and consistency

 SKILLS

Accounting Skills:   Accounts Payable (AP), Accounts Receivable (AR), Invoice Processing, Financial Record Keeping, Reconciliation, General Ledger, Microsoft Excel

Data Entry & Analysis:   Data Entry, Spreadsheet Creation, Data Analysis

Communication & Editing:   Written Communication, Proofreading/Editing, SOP Writing

Administrative & Organizational:   Follow Procedures, Confidentiality, Multitasking, Typing, Time Management

Software Proficiency:   Microsoft Office Suite (Excel, Word), Adobe Acrobat, FrameMaker, Photoshop

Soft Skills:   Teamwork, Problem-solving, Confidentiality

EDUCATION

Macon State College, Warner Robins, Ga.

Business Courses                       Microsoft Suite Certificate                                              2003-2004

Central Georgia Technical College                                    

HTML                                           Website Creation Certificate                                           1998-2000

Community College of the Finger Lakes

 Accounting                                  Business Accounting Certificate                                      1979-1980